Our return policy is very simple. If you are unhappy with any part/product purchased from smallappliance.com, you may return it for a refund (less outbound shipping charges) within thirty (30) days of the invoice date. If an order is returned after thirty (30) days from the invoice date we reserve the right to refuse any package or accept the order which will then be subject to a 50% restocking fee. Parts/Products returned must be complete in their original packaging accompanied by the invoice and a Return Merchandise Authorization number clearly marked on the front of the package (see below for information on how to obtain a RMA number). Any product or part that is returned without its original packaging, missing parts or Bonus items are subject to a 50% restocking charge. Parts/Products returned where shipping was free are subject to the original outbound shipping charge plus a $10 handling fee. All special order parts are subject to a 50% restocking fee. We do request that if your item is damaged or missing a part, that you contact us within seven (7) business days of receipt of shipment.
 
*Receipt required for all SmallAppliance.com Extended Warranties.

The following are the exceptions to the above policy.
     
  • Electrical Parts including batteries are a final sale and are not returnable under any circumstances.
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  • Shavers, Personal Care, Dental Products, and their accessories are considered sanitary items and cannot be returned once they have been opened.
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  • Items where UPC code has been removed from carton are non refundable.
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  • Any food contact replacement part or accessory cannot be returned. Some examples of these are glass coffee carafes, blender blades, glass blender jars, mixer wire whips, coffee maker filters and mixing bowls.
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  • Any item or part that has been opened, used or washed cannot be returned.

Defective Policy
Final sale defective electrical components must be returned to us within seven (7) business days upon customer receipt with all original packaging.  Upon our receipt of the defective part one of our authorized and factory trained technicians will examine the item.  If the item is proven to be defective we will replace the item at no cost. No refunds for electrical components will be given, these parts can only be exchanged.



Most shavers and dental products sold today come with a 30 to 60 day money back guarantee offered by the manufacturer. To take advantage of these offers, just follow the manufacturers directions located with the documents that accompanied the product.



To obtain a RMA# for your return, please email your request to returns@smallappliance.com. RMA requests are filled Mon.-Fri. usually within 48-72 hours. Products returned without an RMA number will be subject to a 50% processing fee.



Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you. If you wish to remove an item from your order that is a special order item, there is a 50% cancelation fee for that special ordered item.



As a company registered with the New York State Department of Taxation, Smallappliance.com is required to collect sales tax on all orders shipped within the state of New York. Sales tax will be calculated based on the NY County receiving the product.



All in stock items ship within 48 hours. Free Shipping is limited to the lower 48 contiguous states. Products returned where shipping was free are subject to applicable UPS/USPS residential rate outbound charges.



All in stock items ship the same or next business day. Free Shipping is limited to the lower 48 contiguous states. Products returned where shipping was free are subject to applicable UPS/USPS residential rate outbound charges. Products returned where shipping was free are subject to the original outbound shipping charge plus a $10 handling fee.

Option 1: FREE SHIPPING on all PART orders over $59.99. Just select "Standard FREE SHIPPING" in the shipping select section. Note: Standard FREE Shipping can take up to fourteen [14] business days. Shipping method is at the sole discretion of Smallappliance.com. Products returned where shipping was free are subject to the original outbound shipping charge plus a handling fee.

Option 2: FREE SHIPPING on all APPLIANCE orders over $99.99. Just select "Standard FREE SHIPPING" in the shipping select section. Note: Standard FREE Shipping can take up to fourteen [14] business days. Shipping method is at the sole discretion of Smallappliance.com. Products returned where shipping was free are subject to the original outbound shipping charge plus a handling fee.

Option 3: FREE SHIPPING on all orders that Total over $99.99. Just select "Standard FREE SHIPPING" in the shipping select section. Note: Standard FREE Shipping can take up to fourteen [14] business days.Shipping method is at the sole discretion of Smallappliance.com. Products returned where shipping was free are subject to the original outbound shipping charge plus a handling fee.

Smallappliance.com reserves the right to discontinue or change the Free Ship policy at any time.



If UPS/USPS is unable to deliver any package as addressed by the shipper, or if the package has an incorrect or incomplete address (examples include, but are not limited to, P.O. boxes, missing suite, apartment, or unit numbers, old addresses, and missing/incorrect ZIP Codes), UPS/USPS will determine and make reasonable efforts to secure the correct or complete address. If the correct or complete address is secured, UPS will attempt delivery, and the shipper will be provided with the correct address in order to update its internal records. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed for an address correction.
If a package is marked "REFUSED" the consumer will be charged a $15.00 fee for inbound shipping and restocking.