Our return policy is very simple. If you are unhappy with any part/product purchased from smallappliance.com, you may return it for a refund less outbound shipping charges and any credit card fees within thirty (30) days of the invoice date. ANY FOOD CONTACT PART RETURNED WILL BE CHARGED A 50% RESTOCKING FEE. THIS FEE APPLIES TO ALL BRAND NEW FOOD CONTACT PARTS. IF THE PART IS USED IT CAN NOT BE RETURNED. If an order is returned after thirty (30) days from the invoice date we reserve the right to refuse any package or accept the order which will then be subject to a 50% restocking fee. Parts/Products returned must be complete in their original packaging accompanied by the invoice and a Return Merchandise Authorization number clearly marked on the front of the package (see below for information on how to obtain a RMA number). Any product or part that is returned without its original packaging, missing parts or Bonus items are subject to a 50% restocking charge. All special order parts are final sale. We do request that if your item is damaged or missing a part, that you contact us within seven (7) business days of receipt of shipment.
*Receipt required for all SmallAppliance.com Extended Warranties.
The following are the exceptions to the above policy.
Final sale defective electrical components must be returned to us within seven (7) business days upon customer receipt with all original packaging. Upon our receipt of the defective part one of our authorized and factory trained technicians will examine the item. If the item is proven to be defective we will replace the item at no cost. No refunds for electrical components will be given, these parts can only be exchanged.
Most shavers and dental products sold today come with a 30 to 60 day money back guarantee offered by the manufacturer. To take advantage of these offers, just follow the manufacturers directions located with the documents that accompanied the product.
To obtain a RMA# for your return, please email your request to email@example.com. RMA requests are filled Mon.-Fri. usually within 48-72 hours. Products returned without an RMA number will be subject to a 50% processing fee.
Orders cannot be cancelled once the checkout process has been completed. These part ship from overseas and the order cannot be stopped once the order has been processed. If the part ordered is out of stock or on back order we will keep you order open until the part is available to ship. If you no longer want the part you MUST call customer service at 516-486-5700 to cancel your order. We will do our best to assist you but cannot guarantee the order can be cancelled. Also, please be advised that your credit card company charges a non refundable fee when placing an order online. These fees are not refunded if and when an order is cancelled. We regret any inconvenience that this may cause you.
As a company registered with the New York State Department of Taxation, Smallappliance.com is required to collect sales tax on all orders shipped within the state of New York. Sales tax will be calculated based on the NY County receiving the product.
If UPS/USPS is unable to deliver any package as addressed by the shipper, or if the package has an incorrect or incomplete address (examples include, but are not limited to, P.O. boxes, missing suite, apartment, or unit numbers, old addresses, and missing/incorrect ZIP Codes), UPS/USPS will determine and make reasonable efforts to secure the correct or complete address. If the correct or complete address is secured, UPS will attempt delivery, and the shipper will be provided with the correct address in order to update its internal records. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed for an address correction.
If a package is marked "REFUSED" the consumer will be charged a $15.00 fee for inbound shipping and restocking.